Terms & Conditions
Welcome to flightschampion.com.au (the “Website”). This Website is owned and operated by FLIGHTS CHAMPION (ABN: 86 638 581 558) (referred to as “Flights Champion”, “we”, “us”, or “our”).
Please read these Terms and Conditions carefully before using our Website or making any flight bookings. By accessing our Website, using our services, or making a booking, you agree to be bound by these Terms and Conditions, our Privacy Policy, and the specific terms and conditions of the airlines and other third-party travel service providers involved in your booking.
If you do not agree to these Terms and Conditions, you must not use this Website or our booking services.
1. Our Role as an Agent
1.1 Agency Only
Flights Champion acts as a travel agent and intermediary. We arrange and facilitate flight bookings on behalf of third-party airlines, consolidators, reservation systems, and other authorised travel service providers (“Travel Providers”).
1.2 No Guarantee of Provider Performance
Our role is primarily to facilitate your booking with the relevant Travel Providers. We do not operate or control the airlines or flight services themselves and are not responsible for the acts, omissions, delays, cancellations, schedule changes, or other actions of Travel Providers, except to the extent required by applicable law.
1.3 Provider Terms and Conditions
All flight bookings are subject to the specific terms, conditions, fare rules, cancellation policies, refund policies, baggage conditions, and other requirements of the relevant airline or Travel Provider.
It is your responsibility to review and understand the applicable terms before completing your booking.
2. Website Use and Eligibility
2.1 Age Requirement
You must be at least 18 years of age and legally capable of entering into a binding agreement to use this Website and make a booking.
2.2 Accuracy of Information
You agree to provide accurate, current, and complete information when making an enquiry or booking.
You are responsible for ensuring that all passenger names, dates of birth, passport details, and other travel information provided to us are accurate and match the relevant passport or government-issued identification documents.
Flights Champion is not responsible for costs or consequences arising from incorrect or incomplete information supplied by you.
2.3 Prohibited Activities
You must not use this Website to make speculative, false, fraudulent, or unauthorised bookings.
You must not copy, scrape, reproduce, distribute, or commercially exploit any content from this Website without our prior written consent.
3. Bookings, Fares, and Payments
3.1 Quotes and Availability
All flight prices, quotes, schedules, and availability displayed on the Website or provided by our team are subject to availability and may change or be withdrawn by airlines or other Travel Providers without notice.
A quoted fare is not guaranteed until the booking has been successfully confirmed and the required payment has been received.
3.2 Currency and GST
Unless otherwise stated, prices displayed or quoted by Flights Champion are in Australian Dollars (AUD).
Prices will include Australian Goods and Services Tax (GST) where applicable.
3.3 Payment Methods and Fees
We accept payment through the payment methods made available by Flights Champion.
Credit or debit card transactions may incur applicable processing or service fees. Any applicable fees will be communicated to you before payment is completed.
3.4 Price Changes
Airlines and Travel Providers may change fares, taxes, fees, or surcharges due to factors including availability, demand, fuel costs, currency fluctuations, government charges, or other circumstances.
A fare may therefore change before a booking is fully confirmed.
4. Cancellations, Changes, and Refunds
4.1 Cancellation Charges and Conditions
Cancellations are subject to the fare rules and terms and conditions of the airline or Travel Provider involved in your booking.
Once a booking has been confirmed, cancellation may attract airline cancellation fees, supplier or consolidator charges, and applicable Flights Champion administrative or processing fees.
The applicable fees may vary depending on the airline, fare type, itinerary, ticket conditions, and the amount of work required to process the cancellation or refund.
Certain fares may be strictly non-refundable or non-changeable. This may include some promotional, domestic, budget-airline, or other restricted fares.
Any applicable cancellation charges will be communicated where reasonably possible based on the fare rules available to us.
4.2 Refund Process and Timeframes
Whether a flight booking is refundable depends primarily on the fare conditions and policies of the relevant airline or Travel Provider.
Many fares may be non-refundable, while refundable fares may be subject to airline, supplier, or administrative charges.
Where a refund is approved and applicable, the processing time may vary depending on the airline, supplier, payment method, and complexity of the booking.
Flights Champion is not responsible for delays caused by an airline, supplier, payment provider, or other third party involved in processing the refund.
4.3 Deposit Terms
Where a deposit is required for a booking, the deposit may be subject to the terms communicated at the time of booking.
Unless otherwise stated or required by applicable law, deposits may be non-refundable.
5. Travel Documentation, Passports, and Visas
5.1 Passenger Responsibility
It is your responsibility to ensure that you hold all valid travel documents required for your journey, including passports, visas, transit visas, permits, and other documentation required by your destination or transit countries.
You should check the entry and transit requirements applicable to your itinerary before travelling.
5.2 Passport Validity
Passport validity requirements vary between countries and airlines. Many countries require passports to remain valid for a specified period beyond the intended date of travel.
You are responsible for confirming the passport validity requirements applicable to your journey.
5.3 Entry and Travel Restrictions
Flights Champion is not responsible for passengers being denied boarding, transit, or entry into a country due to incorrect, expired, missing, or insufficient travel documentation or failure to meet applicable immigration requirements, except where liability cannot lawfully be excluded.
6. Australian Consumer Law and Limitation of Liability
6.1 Consumer Guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.
6.2 Travel Provider Defaults
To the maximum extent permitted by law, Flights Champion is not responsible for any injury, loss, damage, delay, additional expense, inconvenience, cancellation, schedule change, or other consequence caused directly or indirectly by the acts, omissions, or default of a third-party airline or Travel Provider.
6.3 Indirect and Consequential Loss
To the extent permitted by law, Flights Champion will not be liable for indirect, special, economic, or consequential loss or damage arising from your use of the Website or our services.
Nothing in these Terms and Conditions limits liability where such limitation is prohibited by applicable law.
7. Intellectual Property
7.1 Ownership
All content on this Website, including text, graphics, logos, images, software, design, and other materials, is owned by Flights Champion or its licensors and is protected by applicable Australian and international intellectual property laws.
7.2 Limited Licence
You are granted a limited, revocable, non-transferable licence to access and view the Website and download or print content solely for personal, non-commercial purposes related to your use of our flight booking services.
You must not reproduce, modify, distribute, or commercially exploit Website content without our prior written consent.
8. Privacy Policy
8.1 Data Collection
We collect and process personal information in accordance with our Privacy Policy and applicable privacy and data protection laws.
Information may include passenger names, contact details, passport information, travel information, and other information required to process and manage your booking.
8.2 Data Sharing
You authorise Flights Champion to disclose relevant personal information to airlines, reservation systems, consolidators, payment providers, border authorities, and other authorised Travel Providers where reasonably necessary to process and fulfil your booking or comply with applicable legal requirements.
We do not sell your personal information.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the applicable laws of New South Wales, Australia, unless another jurisdiction is required by applicable law.
You submit to the jurisdiction of the courts of New South Wales and courts competent to hear appeals from them, subject to any rights you may have under applicable consumer protection legislation.
10. Amendments to Terms
Flights Champion reserves the right to amend, change, or update these Terms and Conditions from time to time.
Changes may be made to reflect changes to our services, business practices, applicable laws, regulations, or other operational requirements.
The updated version will be published on the Website. Unless otherwise required by law, the version applicable at the time of your booking will govern that booking.
11. Contact Information
For any questions, concerns, booking enquiries, or notices regarding these Terms and Conditions, please contact us at:
- Entity Name: Flights Champion
- ABN: 86 638 581 558
- Email: info@flightschampion.com.au
- Phone: +61 2 9037 2197
- Website: flightschampion.com.au
12. Force Majeure
Flights Champion shall not be liable, to the extent permitted by law, for any delay, cancellation, failure, loss, or additional expense arising from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to, natural disasters, pandemics, government restrictions, strikes, airline operational issues, war, terrorism, civil unrest, adverse weather conditions, airport closures, air traffic restrictions, or other events beyond our reasonable control.
13. Flight Schedule Changes
Airlines may change flight schedules, departure or arrival times, aircraft types, routes, operating carriers, or other flight details without prior notice.
Flights Champion is not responsible for changes made by the airline or other Travel Provider. Where we receive relevant information about such changes, we will make reasonable efforts to communicate the information to affected customers.
Passengers are responsible for checking their flight details and following the airline's instructions before travelling.